Frequently Asked Questions
Everything you need to know about your ERL experience.
Where does ERL ship from and what are the delivery times?
All orders are processed and shipped from our warehouse in Los Angeles. Standard domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 business days depending on the destination.
What is your return policy for seasonal collections?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain exclusive collaborative pieces or sale items may be marked as final sale.
How do I determine the right size for ERL garments?
ERL pieces often feature unique, relaxed, or cropped silhouettes. We recommend referring to the specific size guide located on each product page or sizing up if you prefer a more oversized aesthetic.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout.
Are your products manufactured sustainably?
ERL is committed to high-quality craftsmanship. We work closely with local manufacturers in California and international partners who adhere to strict ethical labor practices and quality control standards.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is immediately sent to our fulfillment center for processing. Therefore, we are unable to guarantee cancellations or modifications, but please contact our support team immediately to see if we can assist.